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Audio System Symptom Troubleshooting - Display audio does not recognize the smartphone
Display audio does not recognize the smartphone
NOTE:
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Before doing this troubleshooting, confirm the customer's smartphone is compatible with the vehicle, and see how to connect the customer's smartphone to the vehicle. |
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Make sure the appropriate application is already installed in the customer's smartphone. |
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Make sure the customer's smartphone settings for Bluetooth and Wi-Fi are to ON. |
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Make sure the vehicle settings for Bluetooth and Wi-Fi are to ON. |
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1. |
Determine possible failure area (customer's smartphone, others):
Determine possible failure area (customer's smartphone, others)
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?1. |
Check to see if the customer's smartphone operates normally using an external connection other than the vehicle (Bluetooth, Wi-Fi, HDMI/USB). | |
Does the customer's smartphone operate normally using a different connection (Bluetooth, Wi-Fi, HDMI/USB)?
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Customer's smartphone is faulty.? |
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2. |
Bluetooth connection check:
Bluetooth connection check
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?1. |
Turn the vehicle to the ON mode. |
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Connect the customer's smartphone to the vehicle using Bluetooth. | |
Can you connect the smartphone?
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3. |
Problem verification:
Problem verification
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?1. |
Reboot customer's smartphone. |
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?2. |
Connect the customer's smartphone to the vehicle in the way that vehicle supports, and check the smartphone operation. | |
Are the smartphone application icons displayed on the screen (Arrow appears on the HOME screen)?
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Intermittent failure, the system is OK at this time.? |
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The failure is duplicated, go to step 4. |
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4. |
Wi-Fi module check (substitution):
Wi-Fi module check (substitution)
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?1. |
Turn the vehicle to the OFF (LOCK) mode. |
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Substitute a known-good Wi-Fi module (audio panel), and recheck.
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Does the symptom go away?
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Replace the original Wi-Fi module (audio panel).? |
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